Services

A full suite of services so you can maximise the benefit of Blueprint OneWorld

Our software is only part of what we do

We want you to feel confident working with us. To achieve this we provide expert implementation, first class project management, dedicated Account Managers, technical support and comprehensive training.

 

We want to form long-lasting partnerships with our clients so that we can evolve with your organisation as your governance, risk and compliance needs change.

 

implementation

Implementation

We provide expert implementation services through customised project plans to ensure Blueprint OneWorld  is integrated with the minimal disruption possible. Our implementation team will work closely with you to identify your specific needs to ensure Blueprint OneWorld delivers for your organisation.

 

Blueprint OneWorld works independently or alongside your existing compliance systems should you choose to keep your existing solution. Let us use our expert knowledge to manage your governance, risk and compliance needs.

self-hosted

Hosted or self-hosted option

Blueprint OneWorld allows organisations to self-host their data or outsource the responsibility and ongoing maintenance to us via our hosted option. Some of the benefits of our hosted option:

 

  • Blueprint OneWorld upgrades are performed automatically
  • We take full responsibility for all hardware and software infrastructure
  • We perform backups of the data to multiple locations to safeguard against hardware failures
  • Our servers are constantly monitored by advanced anti-virus software to ensure optimal protection against viruses and spyware

security

Security

With Blueprint OneWorld’s hosted option you can be confident that your data is completely secure. We are fully committed to providing assurance of our security controls and practices through third-party certifications and audits such as ISO27001/ISAE 3402/SSAE 16/SOC 2. Most recently we have completed our Service Organisation Control 2 (SOC 2) Type 1 audit following an extensive and detailed independent audit by PwC.

 

Blueprint OneWorld ensures your data can be viewed on a per-user and/or per-company basis. This gives the system administrator complete control of who has access to what data, setting each individual edit-only or read-only rights to any section in the Blueprint OneWorld system.

 

Reinforce Blueprint OneWorld’s security and add extra protection against increasing malware risks with Blueprint BrowserProtect, our integrated browser security solution.

customisation

Customisation

Blueprint OneWorld has many standard features but we understand each organisation’s needs are unique. Furthermore, new legislation can mean organisations need to change their working practices to meet new rules. Should you require more customised functionality, read more about our consultation services to discover how Blueprint OneWorld is versatile enough to adapt to meet your needs as they evolve.

 

Blueprint OneWorld can be completely tailored to match your company branding with customised log-in screen images, company logo and your company colours throughout the product.

training

Training

Our experienced training team are committed to providing you with the necessary knowledge to maximise your investment in Blueprint OneWorld. Our extensive range of training courses cover all aspects of Blueprint OneWorld for all levels of user and can be carried out in several languages.

 

Flexible training formats allow us to conduct web-based training or our trainers can travel to your office. We also have a dedicated training centre at our offices in central London.

 

If you would like to discuss your training needs or have a question about training, please email us.

support

Support

Our support team provide expert technical assistance through our highly trained professionals who are committed to client satisfaction. Their goal is to use their expert knowledge of Blueprint OneWorld to provide you with the most positive user experience possible.

As clients, you will have access to our online Blueprint OneWorld Help Centre which provides all current product support information, a forum for Blueprint OneWorld users, troubleshooting problems and product release notes.

If you would like to get in touch with our support team please contact us.